Privacy policy

1. Introduction

At PRO MAXX, your privacy and data security are our priority.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (the "Site") or make a purchase from us.

By using the Site, you agree to this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

A. Personal Information

When you make a purchase or create an account, we may collect:

• Full name
• Billing and shipping address
• Phone number
• Payment information (processed securely via third-party payment processors)

We do not store or have access to your full credit or debit card details.

B. Non-Personal Information

We automatically collect non-identifiable data to help improve our website and services, such as:

• IP address, browser type, and device data
• Referring URLs and time spent on pages
• Site interaction and traffic analytics

C. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

• Maintain your shopping cart and session preferences
• Improve website performance and usability
• Deliver targeted ads and measure campaign performance

You may disable cookies in your browser, but doing so could affect certain Site functions.

3. How We Use Your Information

We use collected data to:

• Process and fulfill orders
• Communicate order confirmations, updates, or support responses
• Improve the Site and optimize user experience
• Prevent fraudulent activity and ensure transaction security
• Comply with applicable legal requirements

PRO MAXX never sells or rents your personal information to third parties.

4. How We Share Information

We may share limited information with:

• Service Providers, trusted partners who handle payment processing, order fulfillment, or analytics
• Advertising Partners, to measure performance and reach relevant audiences
• Regulatory or Legal Authorities, when required by law or to protect our rights

All third parties we work with are required to maintain strict confidentiality and security standards.

5. Payment Security

All card and ACH transactions are handled by PCI-compliant payment gateways. PRO MAXX does not store or access your payment card or bank account details.

6. Data Retention

We retain customer information only as long as necessary to:

• Complete transactions and fulfill orders
• Meet accounting and legal requirements
• Resolve disputes or enforce our Terms and Conditions

After that, your data is securely deleted or anonymized.

7. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request a copy of your stored data

To exercise these rights, email us at shoppromaxx@gmail.com.

Requests are typically processed within 10 business days.

8. Email Marketing

By joining our mailing list, you agree to receive promotional emails.

You can opt out at any time with the "Unsubscribe" link in any of our emails.

We never sell or share your contact information for third-party marketing.

9. Data Security

We use industry-standard safeguards such as:

• SSL encryption for data transmission
• Secure servers and firewalls
• Access controls to limit data exposure

While we take every reasonable precaution, no online system is entirely immune to risk, and we cannot guarantee absolute security.

10. Age Restrictions

Our Site and products are intended for use by individuals 21 years of age or older.

We do not knowingly collect information from minors.

If you believe a minor has submitted information, please contact us for immediate deletion.

11. Policy Updates

We may revise this Privacy Policy from time to time. The updated version will always be posted on this page with a new "Last Updated" date. Continued use of the Site after changes indicates acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

shoppromaxx@gmail.com